Refund policy

1. No Returns or Exchanges on Custom Orders

Since all items are custom-made to order, we do not accept returns, refunds, or exchanges unless the product is defective or incorrect due to our error.

2. Order Approval & Customer Responsibility

• Customers must review and approve all designs, mockups, and order details before production begins.
• We are not responsible for errors in customer-supplied artwork, including misspellings, incorrect colors, or wrong sizes.

3. Defective or Incorrect Orders

If you receive an order that is incorrect due to our mistake or has a defect, please contact us within 3 days of receiving your order for a replacement or refund.

• To request a replacement or refund, you must provide:
  ✅ A photo of the defective or incorrect item
  ✅ Your order number
  ✅ A description of the issue

• If approved, we will:
  ✅ Offer a replacement at no additional cost OR
  ✅ Provide a refund for the defective or incorrect items

4. Refunds (If Applicable)

• Refunds are only issued for incorrect or defective items.
• Deposits and rush order fees are non-refundable.
• If a refund is approved, it will be processed within 5-7 business days to your original payment method.

5. Contact Us for Any Issues

If you have a problem with your order, please contact us within 3 days of receiving it:

📧 Email: missionsportinggoods@gmail.com
📞 Phone: (631) 708-4453