Terms of service

1. General Terms

By placing an order with Mission Sporting Goods, you agree to the following terms and conditions.

2. Order Process & Deposits

• All custom orders require a 50% deposit at the time of approval.
• Production will not begin until the deposit is received.
• The remaining balance is due before shipping or pickup.

3. Custom Orders & Refund Policy

• Since all items are custom-made to order, we do not accept returns, refunds, or exchanges unless the product is defective or incorrect due to our error.
• Customers must approve all artwork and mockups before production begins. We are not responsible for errors in customer-supplied artwork (misspellings, incorrect sizes, colors, etc.).

4. Turnaround Time & Rush Orders

• Standard production time is 10-14 business days after final approval and deposit.
• Rush orders (3 days or less) are available for an additional fee and are subject to scheduling availability.
• Mission Sporting Goods is not responsible for shipping delays caused by carriers (UPS, FedEx, USPS, etc.).

5. Order Adjustments & Cancellations

• Orders cannot be changed or canceled once production has started.
• Deposits are non-refundable after approval.

6. Garment & Print Variations

• Due to the nature of custom printing and embroidery, slight color variations may occur.
• We do our best to match requested colors, but exact Pantone matching may require an additional fee.

7. Customer Responsibility & Artwork Approval

• Customers must review and approve all proofs and invoices before production.
• Mission Sporting Goods is not responsible for errors that were approved in final proofs.

8. Contact Information

For any questions, please contact:
📧 Email: missionsportinggoods@gmail.com
📞 Phone: (631) 708-4453